1.1. These Terms (the Agreement) govern how the online service bitmore.io (the Service Provider) delivers electronic funds exchange services.
1.2. The Service Provider owns the software that enables cryptocurrency exchange. The script is hosted at the secure address https://bitmore.io/
1.3. The Client is an individual who wishes to carry out electronic money exchange operations using the Service Provider’s services.
1.4. In this Agreement the Service Provider and the Client are jointly referred to as the Parties.
1.5. Services are provided under a public offer that comes into force when the Client submits a request on https://bitmore.io/
. These rules apply in the country where the services are provided to the Client.
1.6. An Agreement concluded electronically has the same legal force as a written contract.
1.7. The Service Provider may amend these Terms (and appendices) and will publish such changes on the website.
1.8. Confidentiality vs AML. The Service is focused on Client confidentiality; however, in line with AML/CTF requirements the Service Provider may request identity verification and transaction documents.
1.9. Token. A Token is a low-denomination banknote with recorded series and number provided by the Client to the Service Provider. The Token is used to confirm recipient identity upon cash delivery; the courier may retain the token as proof of delivery.
2.1. The Client uses the Service in line with the Service Rules (Sec. 5) and mandatory Exchange Conditions (Sec. 7).
2.2. Electronic funds exchange is performed and priced by the Service Provider under these Terms.
3.1.1. Execute exchange of Tether USDT, Bitcoin, USD, EUR and other payment systems upon the Client’s request. The list may be updated by the Service Provider.
3.1.2. Provide necessary support and assist with technical issues to ensure proper service delivery.
3.1.3. Keep the Client’s personal data (contacts, amounts, timestamps) received at registration or when placing an order, and provide such data upon the Client’s request. Exception: operations via anonymous payment systems.
3.1.4. Keep the Client’s data and information about services confidential, except where: a valid court order exists; or a relevant request is received from a payment system administration.
3.1.5. Maintain accurate records of the Client’s exchanges and grant discounts where applicable.
3.1.6. Review reports of missing funds after exchange. If caused by circumstances in 3.2.5, 5.4–5.6, the transfer to the Client or a third party shall be executed no later than 12 hours after the complaint is received — to the specified details.
3.2.1. Provide correct payment details when placing an order. Otherwise the Service Provider is not liable for non-receipt of funds.
3.2.2. Provide an accurate Telegram handle and keep access to it while using the Service.
3.2.3. Ensure device integrity, use up-to-date antivirus software, and prevent third-party access to Telegram. The Client is responsible for the confidentiality of communications with the Service Provider.
3.2.4. Comply with these Terms.
3.2.5. Notify the Service Provider of non-receipt of funds to the indicated account no later than 3 (three) days from ordering the service. If absent/late, funds pass to the Service Provider’s ownership. Grounds for claims: 5.4–5.6.
3.2.6. Provide a correct and valid mobile number on request. Contacts may be used by bitmore.io for registration, verification calls, passwords/SMS, and additional identification. The Client is responsible for confidentiality on their device.
3.2.7. Act in accordance with the laws of the country of residence when ordering/using services.
3.3.1. Temporarily suspend the Service for updates/fixes, informing the Client in advance of timing.
3.3.2. Block an ongoing operation upon fraud alerts (from law enforcement, users, payment systems) pending investigation.
3.3.3. Provide discounts to users.
3.3.4. Set and revise fees and commissions.
3.3.5. Refuse to perform exchange operations without explanation.
3.3.6. Request additional confirmations from the Client in disputes/third-party claims: Telegram message; verification call; wallet screenshot.
3.3.7. Terminate a call/chat if the Client behaves offensively or ignores support questions.
3.3.8. Block an exchange in situations described in 5.4, 5.5, 5.6.
4.1. Operations are carried out on bitmore.io, with potential involvement of financial institutions listed on the site.
5.1. An operation starts once the full amount intended for exchange is received by the Service Provider. If only part is received, exchange is performed for the actual amount; the fee may be adjusted.
5.2. A started operation may be cancelled by mutual agreement.
5.3. An order may be cancelled if funds are not received within 20 minutes after order submission or if funds are sent without an order. Funds received later are returned to the payer; all return fees are borne by the Client.
5.4. A material market quote change (≥ 0.2%) versus the quote fixed in the order is a ground to apply the rate valid at the moment funds are received by the Service Provider.
5.5. If the Client sends an amount different from the order, recalculation is performed for the actual amount. If the deviation exceeds 10%, the Service Provider may cancel the order and return funds; return fees are borne by the Client.
5.6. Invalid/incorrect/non-existent details/addresses provided by the Client are grounds for refusal. A reverse transfer may be made; the Client pays the payment system fee and a 2% penalty of the reverse transfer amount.
5.7.1. Fee (tariff):
5.7.1.1. When the Service Provider sells cryptocurrency — fixed for 20 minutes after order receipt; afterwards it may be recalculated.
5.7.1.2. When the Service Provider buys cryptocurrency — fixed for 1 hour after order receipt; afterwards it may be recalculated.
5.7.2. Rate:
5.7.2.1. When the Service Provider buys cryptocurrency:
— Bitcoin: at the moment funds reach the account (after 3 confirmations);
— Ethereum: at the moment funds reach the account (after 33 confirmations).
5.7.2.2. When the Service Provider sells cryptocurrency — after verification and counting of deposited funds.
5.7.3. Additionally:
5.7.3.1. If funds are frozen due to AML checks, the applicable fee and rate are those effective at the time of unfreezing.
5.7.3.2. Network fees for sending and exchange fees for conversion are borne by the Client.
5.8. Important: fee and rate are fixed only during business hours.
5.9. Business hours: Mon–Fri 10:00–19:00; Sat 10:00–14:00 (Kyiv time).
5.10. Transactions below the thresholds are not processed and are not subject to automatic refund due to network/fee limitations:
— 0.0001 BTC; 0.005 ETH; 10 USDT TRC20; 50 USDT ERC20.
5.11. Cash delivery/issuance is performed within 3 working days
5.12. Courier delivery (cities without office). Where the Service Provider has no cash desk/office, cash is delivered by a courier strictly at the Service Provider’s location. Couriers do not travel to Client addresses. Exact location and time slot are agreed with the Client after order confirmation. Changes are possible only by prior agreement; for safety the Service Provider may offer an alternative location or reschedule.
5.13. Counting. Couriers do not open or count the package with the Client. Counting is performed by the Client independently in a safe place; continuous video recording of unsealing and counting is recommended.
5.14. Claims. Claims regarding amount/quality of banknotes are accepted within 24 hours from delivery subject to a continuous video recording without cuts.
5.15. Payments made before an order is confirmed by a manager are deemed non-compliant with these Rules. Such payments may be refunded under Section 14: processing time up to 48 hours, less direct costs and, where applicable, compensation of up to 5% (Clause 14.4).
6.1. The Service Provider is not liable for the Client’s losses where the Client violated these Terms or provided incorrect details causing crediting to a third-party account.
6.2. The Client is solely responsible for the operability and security of their equipment; such losses are not compensated.
6.3. The Service Provider is not liable for delays or errors of payment systems and banks.
7.1. The Service may not be used for illegal transfers. Any transaction with signs of fraud may be suspended for verification and may be subject to criminal prosecution under the Client’s local law.
7.2. If funds are not sent by the Service Provider to the Client’s details within 48 hours, the Client may request termination and refund, provided the transfer has not been executed; refunds are made within 48 hours of the request. Delays not caused by the Service Provider are outside its liability.
7.3. If funds are not received by the Service Provider within the specified time from order placement, the Agreement is deemed terminated by the Service Provider; notice is not required. Funds received later are returned to the Client minus fees.
7.4. Delays caused by the settlement system are that system’s responsibility; the Service Provider will assist within the law.
7.5. Attempts to forge communications or interfere with code result in suspension; funds are recalculated per these Terms. The Client may terminate and receive a refund to their details.
7.6. By using the Service, the Client agrees to the Service Provider’s limited liability under these rules and no additional guarantees.
7.7. The Client shall comply with applicable law, not forge communications, not hinder the Service, and provide accurate data.
7.8. The Service Provider is not liable for erroneous transfers due to wrong Client details.
7.9. Information on unlawful payments may be shared with law enforcement, payment services, and affected users (upon proof of fraud).
7.10. Services are provided only when electronic funds are withdrawn from the Client’s own wallet. The Client is responsible for the origin of funds.
7.11. The Service Provider is not responsible for servicing third parties on the Client’s instruction.
7.12. The Service Provider is not responsible for third parties impersonating it. Contacts not listed on the website are invalid. Use only links from the site to access messengers/socials. The Service Provider never initiates the first messenger contact without a prior website order. In Telegram, carefully verify the username exactly as on the site.
7.13. By clicking “I agree”, the Client confirms acceptance of these Terms.
7.14. Proof of transaction when sending funds to the Service Provider’s wallet is a screenshot of payment history showing time, Service Provider wallet address, and amount.
7.15. If an order cannot be executed within 5–60 minutes during business hours for reasons beyond the Service Provider’s control (connectivity, liquidity shortage, Client errors), funds are credited within 24 hours or returned to the Client.
7.16. The Client shall provide identity documents and other data as required by payment systems to process operations.
7.17. The Client shall provide documents in cases of suspected fraud/money laundering.
7.18. The Client shall not interfere with the Service and shall provide accurate data.
7.19. If funds received from the Client are later withheld/seized/confiscated by third parties (payment system, bank, authorities, etc.) for reasons not caused by the Service Provider, payout to the Client is made only after the Service Provider actually receives such funds. The Client shall cover financial losses not caused by the Service Provider within 7 days; otherwise the Service Provider may withhold the Client’s funds until settlement.
7.20. Using the Service for arbitrage deals is strictly prohibited. Upon suspicion, the account is blocked and the order is cancelled with return to the sender.
7.21. By accepting the offer, the Client agrees to follow the website instructions, read the Service Rules, business hours, etc. If the Client breaches obligations, they may not claim against the Service Provider for quality or timing of service.
8.1. Within 24 hours from execution of the exchange, the Service Provider grants a warranty for the services unless otherwise stated.
9.1. In case of force majeure (natural disasters, war, acts of authorities, terrorism, strikes, and other events beyond reasonable control), performance is postponed for the duration of such events and their consequences; no liability for delay arises for that period.
10.1. The Parties accept this Agreement as legally equivalent to a written contract.
10.2. The Service Provider may amend the Agreement without prior notice; changes take effect upon publication.
11.1. The Service Provider performs identity verification for safety and in line with AML/CTF laws. The Client agrees to undergo verification upon request.
11.2. Additional documents may be requested regarding identity or a specific transaction (including: passport pages; proof of address—bank statement/utility bill/registration, etc.).
11.3. To counter money laundering and terrorism financing the Service Provider may:
12.1. Claims are accepted by email with a clear description of the issue — to the contacts listed on the Service Provider’s website.
13.1. The Service Provider may block funds originating from exchanges/services on sanctions lists or marked “high-risk” (e.g., Garantex, 1xBit, Primedice, Darknetone, Wasabi Wallet, DuckDice, Doubleway, Bitzlato, etc.; the list may be extended).
13.2. Countries, citizens or residents not served: Afghanistan, American Samoa, U.S. Virgin Islands, Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, DPRK, Northern Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, the temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, United Kingdom, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar, and the temporarily occupied territories of Ukraine.
14.1. The Service Provider may refuse service and refund funds if a violation of these Rules, AML/CTF policy, applicable law is suspected, or if sender name does not match the Client’s name.
14.2. The Service Provider may refuse service if the Client declines to provide KYC documents or identity is not verified.
14.3. The Service Provider must refund to the same details from which funds were received if the order cannot be executed within the deadline.
14.4. The Client may request a refund before execution. The refund takes up to 48 hours (may be extended) and is made in full minus:
— direct costs (payment system/network fees);
— compensation up to 5% of the exchange amount for potential losses of the Service Provider (rate changes and other market factors).
14.5. The Client cannot request a refund for an already executed order.
14.6. Specialist work fee: if specialists are engaged for AML/KYC checks and manual refund processing, a fixed fee of 100–500 USDT applies (in addition to 14.4 where such work occurred).
14.7. In case of mistaken transfers to another network or to Service addresses, refund possibility is determined individually; the Service Provider may refuse refund.
15.1. The Service Provider may suspend or terminate services to the Client without prior notice upon suspected breach or suspicious transactions.
15.2. If services are suspended, the Client will be notified by email of the reason and next steps.
15.3. The Service Provider may terminate services if the Client fails to resolve the situation within 30 days of notification.
16.1. The Service Provider complies with applicable data protection and privacy laws.
16.2. Personal data are used solely to perform this Agreement.
16.3. The Service Provider takes necessary measures to protect Client data from unauthorized access, loss, alteration, or disclosure.
16.4. The Client agrees that their personal data may be transferred to third parties where necessary to perform the Agreement or as required by law.
17.1. The Service Provider shall not be liable for any indirect/incidental/punitive losses (including loss of profit/data/intangibles) arising from the use or inability to use the services.
17.2. In case of technical faults/errors/failures, the Service Provider’s liability is limited to the amount of commission received from the Client for the executed transaction.
17.3. The Service Provider is not liable for losses caused by third parties (hacking, fraud, actions of settlement systems).
18.1. All materials on the Service Provider’s website, including texts, graphics, logos, images, and software, are the intellectual property of the Service Provider or its partners and are protected by law.
18.2. Use of website materials without written permission is prohibited.
18.3. In case of IP infringement, the Service Provider may seek judicial protection.
19.1. The Service Provider takes measures to protect the site against unauthorized access, cyberattacks, and other threats.
19.2. The Client shall use only secure devices and networks to access bitmore.io.
19.3. Upon detecting suspicious activity related to the Client’s account, access may be suspended pending investigation.
20.1. The Client bears full responsibility for the accuracy of data provided to execute transactions.
20.2. In case of incorrect data, the Service Provider is not liable for delays, errors, or losses resulting therefrom.
20.3. The Service Provider may suspend execution until correct data are received.
21.1. The Service Provider may change these Terms at any time.
21.2. Changes take effect upon publication on bitmore.io.
21.3. Continued use after changes implies the Client’s consent to the new Terms.