Bitmore Rules

1. General Provisions

1.1 This Agreement describes the terms and conditions under which the online service bitmore.io (hereinafter referred to as the Provider) provides services for the exchange of electronic funds.
1.2 The Executor is the owner of the software that provides the implementation of cryptocurrency exchange. The script is hosted on a server on the Internet at the secure address https://bitmore.io/.
1.3 Client - a natural person wishing to make and carry out the exchange of electronic money using the services of the Executor.
1.4 Hereinafter in the text of the Agreement, the Executor and the Client are referred to as Parties.
1.5 The Executor's services are provided on the terms of the public offer, which comes into force when the Client submits an application for the exchange operation on the website https://bitmore.io/. The effect of the rules stipulated by this Agreement shall apply in the country, in the territory of which the services are provided to the Client.
1.6 The Parties agree that the Agreement concluded in electronic format has the same legal force as a written agreement.
1.7 The Contractor has the right to amend the rules of this Agreement, as well as its annexes, and undertakes to publicize such amendments on the website.

2. Subject of the Agreement

2.1 The Client uses the services of the Service, observing the regulations (clause 5), subject to the mandatory conditions of exchange operations (clause 7).
2.2 The exchange of electronic funds is performed and tariffed by the Executor on the terms and conditions stipulated in this Agreement.

3. Rights and obligations of the Parties

3.1 The Executor undertakes:
3.1.1 Carry out the exchange of electronic currencies Tether USDT, Bitcoin, USD, EUR and other payment systems at the request of the Client. The procedure for providing such services is regulated by the terms of this Agreement. The list of electronic currencies available for exchange can be reduced and supplemented at the initiative of the Executor.
3.1.2 Provide the Client with the consultations he needs and contribute to the solution of technical problems to ensure the proper provision and use of exchange services.
3.1.3 Retain the Client's personal data (contacts, information on amounts, time of transactions), received during the Client's registration or when making an application for exchange operations. Provide the above information at the first request of the Customer to whom it relates. The exception is transactions made through the use of anonymous payment systems.
3.1.4 Keep secret and not disclose to third parties the Client's personal data, as well as information about exchange services used by the Client. The following situations are exceptions:
receipt of a lawful court decision at the location of the Executor;
receipt of a corresponding request from the administration of the payment system.
3.1.5 Keep accurate information about the exchange operations performed by the Client and provide discounts in cases stipulated by the relevant terms and conditions.
3.1.6 To work out the Client's appeals about non-receipt of funds after the exchange. In cases where the violation occurred due to the circumstances described in clause 3.2.5, clauses 5.4-5.6 of this Agreement, the transfer of funds belonging to the Customer or a third party shall be made no later than 12 (twelve) hours from the receipt of the complaint to the specified details.
3.2 The Customer undertakes:
3.2.1 When making a request for the exchange of electronic funds, to specify the correct payment details. In case of non-compliance with this condition, the Executor shall not be liable for non-receipt of funds to the Client's account after the exchange.
3.2.2 Provide accurate and reliable Telegram messenger address. The Client must have access to Telegram during the entire period of using the service.
3.2.3 Take care of the performance of the computer or smartphone, use up-to-date anti-virus software. Ensure that third parties do not have access to Telegram in order not to disclose information obtained during correspondence with the Executor. The Client is independently responsible for the confidentiality of information about the use of bitmore.io services, received and stored in his Telegram account.
3.2.4 Observe all the rules of this Agreement.
3.2.5 Notify the Executor about the failure to receive funds after the exchange to the account specified in the application, but not later than 3 (three) days from the date of ordering the service. In case of absence or untimely application, the money shall be transferred to the property of the Executor. The grounds for filing a complaint are specified in clauses 5.4-5.6 of this Agreement.
3.2.6 When applying for an exchange, specify a correct and valid mobile number upon request. The Customer's contacts may be used by bitmore.io service for registration, making incoming control calls, receiving passwords, sending SMS messages to inform, as well as for additional identification. The client is responsible for the confidentiality of the information received from the Provider and stored on the smartphone. The client is obliged to ensure that third parties do not have access to their own device.
3.2.7 Act in accordance with the legislation of the country of residence, ordering and using the services of the Executor.
3.3 The Administration has the right:
3.3.1 Temporarily stop the operation of the service for software updates or correction of technical errors, informing the Client in advance of the time of such suspension.
3.3.2 Block the initiated exchange operation in case of receiving a signal of fraud. Such appeals are accepted from representatives of law enforcement agencies, service users, administrations of payment systems. The transaction is blocked in case of checks.
3.3.3 Provide discounts to users of exchange services.
3.3.4 Set and revise the tariffs of exchange services and the amount of commission fees charged when using such services.
3.3.5 Refuse to perform exchange operations for the Client without explaining the reasons.
3.3.6 To demand additional confirming actions from the Client in case of disputable situations on the transaction or after receiving claims from third parties. Verification can be carried out in the following ways:
By sending a message to Telegram specified during registration;
by making a control call to the phone number indicated when applying for the exchange of electronic funds, if any;
by sending a request to the Client to create and send a screenshot of the digital wallet.
3.3.7 Terminate the dialog, which is conducted in the telephone mode or during correspondence, if the Client behaves rudely and offensively towards the support service and/or ignores the questions addressed to him.
3.3.8 Block the exchange in the situations described in clause 5.4, clause 5.5 and clause 5.6 of this Agreement.

4. Carrying out operations of electronic funds exchange

4.1 The Executor performs operations on the exchange of electronic funds on the site bitmore.io, with possible involvement of financial institutions, the names of which are listed on the site.

5. Regulations on the provision of services for the exchange of electronic money

5.1 The exchange operation is considered to be started after the Executor receives from the Client the full amount intended for exchange. In case of receipt of a part of the amount specified in the application, the exchange is performed for the amount actually received from the Client. The amount of commission in such case can be changed unilaterally by the Executor.
5.2 The started operation on exchange of electronic funds can be canceled by agreement of the parties.
5.3 Application for exchange operation can be canceled in case the Executor does not receive exchange funds from the Client within 20 (twenty) minutes after sending the Application or after transferring money without an application. Funds received later than the above-mentioned term shall be returned to the payer's account. All commissions for the reverse transfer shall be paid by the Client.
5.4 Fluctuations of the exchange rate by 0.01% or more in comparison with the quotations fixed in the Application shall be considered grounds for the exchange operation at the rate current at the moment of receipt of funds by the Executor.
5.5 Recalculation by the Client of the amount, different from the amount specified in the application for exchange, shall be considered the basis for recalculation by the Executor in accordance with the actually received amount. If such amount differs from the stated amount by more than 10%, the Executor has the right to unilaterally cancel the application. In this situation, the funds received on the Executor's account are returned to the Client. In case of reverse transfer all commissions are paid by the Client.
5.6 Invalid, erroneous or non-existent details/addresses for transfer/issue of exchange funds specified by the Client shall be considered as grounds for refusal of the operation. The Executor may perform a reverse transfer. In such a case the Client shall pay the payment system's commission, as well as a penalty - 2% of the reverse transfer amount.
5.7 Commission (tariff) and rate are fixed:
Teather USDT: at 20 minutes after the receipt of the application, if the application is not paid within 20 minutes the commission and the rate can be recalculated to the current rate.
Bitcoin: at the moment of receipt of funds to the account (after all network confirmations)
Ethereum: at the moment of receipt of funds to the account (after all network confirmations)
In case of cryptocurrency purchase - after verification and recalculation of deposited funds
*In case of funds freezing as a result of AML verification, the current tariff and exchange rate at the moment of funds unblocking will be applied.
5.8 Disbursement of funds takes up to 48 hours.
5.9 Working hours:Mon-Fri 10:00-19:00 GMT +3.

6. Responsibility of the parties

6.1 The Executor has the right to refuse responsibility for the damage caused to the Client in the following cases:
if the Customer uses the service unauthorizedly, in violation of the rules of this Agreement;
if the Client has made mistakes when filling out the exchange application, which resulted in a money transfer to someone else's account.
6.2 The Customer is solely responsible for the operability, functionality, or inability to operate his own equipment or its components.
Losses and damages resulting from the above circumstances are not reimbursed by the Executor.
6.3 The online service bitmore.io is not responsible for delays in money transfers, as well as errors of payment systems and banks.

7. Mandatory rules for the exchange of electronic funds

7.1 It is forbidden to use the bitmore.io service for illegal transfers. Any transaction with signs of fraud may be suspended for verification and may lead to criminal prosecution, which will be carried out in accordance with the applicable laws of the country where the Client is located.
7.2 In case when the funds are not sent by the Executor to the specified details of the Client within 24 hours, the Client has the full right to request the termination of the agreement and cancel his application, thus making the return of funds to his account in full. The request to cancel the agreement and return the funds is executed by the Executor in case the funds have not yet been transferred to the specified details of the Customer. In case of the agreement cancellation, the return of the electronic currency is made within 24 hours from the moment of receiving the request for the agreement termination. If delays in the return occurred through no fault of the Executor, the Executor is not responsible for them.
7.3 If the funds are not received from the Client to the Executor's account within the specified period of time, from the moment of the Client's request, the agreement between the parties is terminated by the Executor on the one hand, as the contract does not come into effect. The client may not be notified of this. If the funds are received to the Executor's details after the specified term, such funds are transferred back to the Client's account, and all commission expenses related to the transfer are deducted from these funds.
7.4 If there is a delay in the transfer of funds to the details specified by the Client due to the fault of the settlement system, the Executor is not liable for the damage resulting from the long receipt of funds. In this case, the Client must agree that all claims will be brought against the settlement system, and the Executor shall render his assistance to the best of his ability within the limits of the law.
7.5 In case of detection of tampering of communication flows or influencing to impair the Contractor's work, namely its program code, the application shall be suspended and the transferred funds shall be recalculated in accordance with the valid agreement. If the Client does not agree with the recalculation, he has the right to terminate the agreement and the funds will be sent to the details specified by the Client.
7.6 In case of using the services of the Executor, the Client fully agrees that the Executor bears limited responsibility within the framework of these rules of the received funds and does not give additional guarantees to the Client and does not bear additional responsibility to him. Accordingly, the Client does not bear any additional liability to the Contractor.
7.7 The Client undertakes to comply with the regulations in accordance with the legislation, as well as not to tamper with communication flows and not to obstruct the normal operation of the Executor's program code.
7.8 The Executor is not liable for damages and consequences in case of erroneous transfer of funds if the Client has specified incorrect details when submitting the application.
7.9 Information about illegal payments can be transferred by the Executor to law enforcement agencies, administrations of payment services, as well as users who suffered as a result of illegal actions (at their request and after proving the fact of fraud).
7.10 Exchange services can be provided to the Client only if he withdraws electronic funds from his own electronic wallet. Responsibility for the origin of the funds offered for exchange rests entirely with the Client. The bitmore.io Service does not verify the sources and methods of receipt of such funds by the Client.
7.11 The Executor declines responsibility for the provision of exchange services to third parties on behalf of the Client.
7.12 The Executor is not responsible for third parties who may impersonate the Executor. All contacts that are not listed on this website are not the Executor's contacts and cannot be used for the purpose of any exchange operations. For security purposes, make transfers to messengers and social networks of the Executor exclusively from this site. Attention! In the messenger Telegram carefully check the “Username” with the accuracy of each symbol with the one indicated on the site!
7.13 By clicking the “I agree” button, the Client confirms his agreement with all the rules of this Agreement.
7.14 When sending funds to the Executor's wallet, the confirmation of the Transaction, which must be properly provided to the Executor, is a screenshot from the payment history, which clearly reads the time, the address of the Executor's wallet and the amount of the transaction made to the address of the wallet provided by the Executor.
7.15 In case of impossibility to execute the request within 5-60 minutes during working hours, due to circumstances beyond the control of the Executor, such as lack of communication, lack of funds, or erroneous data of the Client, the funds shall be transferred to the account within the next 24 hours or returned to the Client's details.
7.16 The Customer undertakes to present all documents certifying his identity and other personal information according to the requirements of payment systems for exchange operations.
7.17 The Customer undertakes to present all documents proving his identity in case of suspicion of fraud and money laundering.
7.18 The Client undertakes not to interfere with the Executor's work and not to damage its software and hardware, and the Client undertakes to provide accurate information to ensure that the Executor fulfills all the terms and conditions of the agreement.
7.19 In case of receipt of money from the Client, which will be further withheld, seized or confiscated by the payment system, bank, law enforcement authorities by court decision or any other reasons to which the Executor is not directly related, payment to the Client will be made only after receipt of these funds by the Executor. The Customer is obliged within 7 days to repay all financial losses that were formed through no fault of the Executor. Otherwise, the Executor may withhold the Client's funds, which are available on the balance of the Executor until the full repayment of financial losses, which occurred through the fault of the Client.
7.21 It is strictly forbidden to use the service in arbitrage transactions. In case of suspicion of arbitrage transactions, the client's account will be blocked, and the exchange request will be canceled with the return of funds to the sender.

8. Warranty period

8.1 Within 24 hours from the execution of the exchange of funds, the Contractor shall provide a warranty for the services rendered, provided that no other terms have been agreed upon.

9. Contingencies.

9.1 In the event that during the processing of the Customer's application unforeseen circumstances (force majeure) arise, such as natural disasters, military actions, acts of state bodies, terrorist acts, strikes and other events beyond the reasonable control of the Contractor, contributing to the Contractor's failure to fulfill its obligations under this agreement, the terms of fulfillment of obligations under the contract shall be postponed for the duration of force majeure and their consequences. The Contractor shall not be liable for delayed obligations for the duration of force majeure and their consequences.

10. Form of Agreement.

10.1 This agreement is accepted by both parties, represented by the Contractor and the Client, as a contract of equal legal effect, which is in written form.
10.2 The agreement may be amended at the discretion of the Contractor without prior notice to the Customer. Amendments to the Rules come into force from the moment of their publication.

11. Identity Verification and AML Policy.

11.1 We verify the identity of the User in order to make our service safer and more secure and in compliance with the Anti-Money Laundering Act and the Anti-Terrorist Financing Act. You agree to undergo identity verification at our request.
11.2 You agree that we may request additional documents to verify your identity or additional documents for an individual transaction.
The verification procedure for customers, includes but is not limited to the following items:
1. Passport (main page or front side)
2. Passport (second page or reverse side)
3. Document confirming the address of residence (residence registration in the passport, bank statement, utility receipt or other document).
11.3 Administration of the Service, due to the danger of crimes related to money laundering and financing of terrorist activities, has developed a policy to detect such transactions and other illegal activities.
1. Suspend the transaction for 14 days or Hold the user's funds until the incident is fully investigated.
2. Request a photo or video of the user with proof of the user's identity.
3. Request from the user a Screen or Video from the personal account of the cryptocurrency withdrawal wallet;
4. make the return of digital assets only to the details from which the transfer was made or to other details, after full verification by the Service's security service and user verification.
5. Request from the user other materials and documents related to the application.
6. To refuse the Customer to withdraw funds to the account of third parties without explaining the reasons.
7. The refund will be processed by the Service within 14 (fourteen) calendar days from the date on which the User was notified of the Service's decision regarding their refund request.
When issuing a refund, after verification, the User is obliged to confirm the details to receive the refund. The refund fee is deducted from the customer's funds. If the user does not provide the requested information and does not respond to the Service's requests within 3 calendar months, the withheld funds will not be refunded.
11.4 We also reserve the right to request other documents not relevant to the current transaction as part of the investigation, if necessary.

12. Claims and Disputes.

12.1 Claims under this agreement shall be accepted by the Contractor in the form of an e-mail in which the Customer specifies the essence of the claim. This letter is sent to the Executor's details indicated on the site.

13. Sanctions resources and countries

13.1 The Service reserves the right to block funds from exchanges that have been included in sanctions lists or have received the status of “high-risk”. Currently, these are the following platforms: Garantex, 1xBit, Primedice, Darknetone, Wasabi Wallet, DuckDice, Doubleway, Bitzlato and others. This list may be supplemented.
13.2 List of countries, citizens or residents that we do not serve:
Afghanistan, American Samoa, US. Virgin Islands, Territory of Guam, Iran, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, Yemen, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, Great Britain, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar and the temporarily occupied territories of Ukraine.

14. Refund Policy.

14.1 The Provider may refuse to provide exchange services and issue refunds if:
1 The purpose of payment transactions and the source of funds used for payment transactions is restricted or prohibited by applicable anti-money laundering policies, site rules, the law of our country of incorporation, the law of the client's country and other regulations.
2 Funds have been sent under a different name from the Client's name.
14.2 The Executor has the right not to provide services if the Client refuses to provide the required documents to confirm the Client's identity or the Client's identity has not yet been confirmed.
14.3 The Executor is obliged to refund the funds paid by the Client to the same details from which the funds were received, in case of impossibility to fulfill the request within the deadline
14.4 The client can request a refund before the execution of the transaction. The refund procedure lasts up to 24 hours and is fully refundable, except:
- Direct costs for the refund, e.g. payment system fee
- losses incurred by the Executor (up to 5% of the exchange amount).
The refund period can be extended if the Executor does not have the necessary funds available.
14.5 The Client cannot request a refund on an already executed request.

15. Waiver of Obligations.

15.1 Provider reserves the right to suspend or terminate services to the Customer without prior notice in the event of a suspected breach of this agreement or the discovery of suspicious transactions. This clause applies to any Customer.
15.2 In case of suspension of services, the Client will be notified by e-mail of the reason and the expected actions to resolve the situation.
15.3 The Provider may terminate services to the Customer if the Customer fails to take the necessary steps to resolve the situation within 30 days of notification.

16. Protection of personal data

16.1 Provider shall comply with all applicable personal data protection and privacy laws.
16.2 All personal data received from the Client will be used exclusively for fulfillment of obligations under this agreement.
16.3 The Contractor shall take all necessary measures to protect the Client's personal data from unauthorized access, loss, alteration or disclosure.
16.4 The Client agrees that his personal data may be transferred to third parties if it is necessary for fulfillment of obligations under the agreement or if it is required by law.

17. Limitation of liability

17.1 The Provider shall not be liable for any damages, indirect, consequential, incidental, punitive or exemplary damages, including but not limited to loss of profits, data or other intangible assets, arising from the use or inability to use the services.
17.2 In the event of technical malfunctions, errors or failures in the operation of the site, the Contractor's liability shall be limited to the amount of commission received from the Client for the transaction performed.
17.3 The Executor shall not be liable for losses resulting from actions of third parties, including but not limited to hacker attacks, fraudulent actions or actions of settlement systems.

18. Protection of individual property rights

18.1 All materials on the website, including but not limited to texts, graphics, logos, images and software, are the intellectual property of the Contractor or its partners and are protected by copyright law.
18.2 The use of the website materials without the written permission of the Contractor is strictly prohibited.
18.3 In case of infringement of intellectual property rights the Executor reserves the right to apply to the court to protect his rights.

19. Security procedures

19.1 The Contractor takes all necessary measures to protect the site from unauthorized access, cyberattacks and other threats.
19.2 The Customer undertakes to use only secure and verified devices and networks to access the bitmore.io website.
19.3 In case of detection of suspicious activity on the Client's account, the Contractor reserves the right to suspend access to the account until the circumstances are clarified.

20. Liability for incorrect data

20.1 The Client is fully responsible for the accuracy and reliability of the data provided for the execution of transactions.
20.2 If incorrect data is provided, the Provider shall not be liable for delays, errors or losses resulting from such data.
20.3 The Provider reserves the right to suspend the execution of the application until correct data is received from the Client.

21. Modification of the terms and conditions of the agreement

21.1 The Provider reserves the right to amend the terms of this agreement at any time.
21.2 Changes come into force from the moment of their publication on the bitmore.io website.
21.3 Continued use of the services after the changes have been made means that the Client agrees to the new terms and conditions.