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Please note: Bitmore does not accept payment in messengers. Payment is made strictly through an application on the website.
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However, to submit an application the operator will direct you to the website in any case.
1.1. This Agreement describes the terms under which the online service bitmore.io (hereinafter — the Service Provider) provides electronic funds exchange services.
1.2. The Service Provider owns the software that enables cryptocurrency exchange operations. The script is hosted at the secured address https://bitmore.io/
1.3. The Client is an individual who wishes to perform electronic money exchange operations using the Service Provider's services.
1.4. In this Agreement, the Service Provider and the Client are collectively referred to as the Parties.
1.5. Services are provided under the terms of a public offer, which takes effect upon the Client submitting an application on the website https://bitmore.io/. The rules apply to the country in which services are provided to the Client.
1.6. The Parties agree that an Agreement concluded in electronic format has the same legal force as a written agreement.
1.7. The Service Provider reserves the right to amend the terms of this Agreement and its annexes, and undertakes to publish such changes on the website.
1.8. Privacy vs. AML. The service is oriented toward Client confidentiality; however, in accordance with AML/CTF requirements, the Service Provider has the right to request identity verification and transaction documents.
1.9. Token. A Token is a low-denomination banknote with a fixed series and number communicated by the Client to the Service Provider. The Token is used to confirm the recipient's identity when disbursing cash; the courier has the right to retain the Token as proof of delivery.
2.1. The Client uses the service's facilities in compliance with the regulations (clause 5) and the mandatory conditions for exchange operations (clause 7).
2.2. The exchange of electronic funds is carried out and charged by the Service Provider under the terms of this Agreement.
3.1.1. Perform exchanges of electronic currencies including Tether USDT, Bitcoin, USD, EUR, and other payment systems upon the Client's request. The list of available currencies may be reduced or expanded at the Service Provider's initiative.
3.1.2. Provide the Client with necessary consultations and assist in resolving technical issues for the proper rendering of services.
3.1.3. Store the Client's personal data (contacts, transaction amounts, transaction times) obtained during registration or application submission, and provide such information upon the Client's request. Exception: operations using anonymous payment systems.
3.1.4. Keep confidential and not disclose to third parties the Client's personal data and information about services rendered, except in the following cases: a lawful court decision at the Service Provider's place of registration; a corresponding request from the payment system administration.
3.1.5. Maintain accurate records of the Client's exchange operations and provide discounts in cases provided for under the terms.
3.1.6. Consider claims regarding non-receipt of funds after an exchange. In the circumstances specified in clauses 3.2.5 and 5.4–5.6, the transfer of funds belonging to the Client or a third party shall be made no later than 12 hours from receipt of the complaint, to the specified details.
3.2.1. Provide correct payment details when submitting an application. If this condition is violated, the Service Provider shall not be liable for non-receipt of funds.
3.2.2. Provide an accurate Telegram messenger and email address and maintain access to it during the period of service use.
3.2.3. Ensure the operability of the device, use up-to-date antivirus software, and prevent third-party access to Telegram. The Client is responsible for the confidentiality of correspondence with the Service Provider.
3.2.4. Comply with all rules of this Agreement.
3.2.5. Notify the Service Provider of non-receipt of funds to the specified account no later than 3 (three) days from the date the service was ordered. In the absence of or untimely notification, the funds become the property of the Service Provider. Grounds for a claim are set out in clauses 5.4–5.6.
3.2.6. Provide a correct and valid mobile number upon request. Contact details may be used by bitmore.io for registration, verification calls, sending passwords and SMS, and additional identification. The Client is responsible for the confidentiality of information on their device.
3.2.7. Act in accordance with the legislation of the country of residence when ordering and using services.
3.3.1. Temporarily suspend service operations for updates/fixes, with prior notification to the Client of the timeframe.
3.3.2. Block an ongoing operation upon receiving a fraud signal (from law enforcement, users, or payment system administrations) for the duration of the investigation.
3.3.3. Provide discounts to exchange service users.
3.3.4. Set and revise rates and fees.
3.3.5. Refuse to carry out exchange operations for the Client without stating a reason.
3.3.6. Require additional confirmations from the Client in disputed situations or upon third-party claims: a Telegram message; a verification call; a wallet screenshot request.
3.3.7. Terminate a dialogue (call/correspondence) if the Client behaves offensively or ignores support questions.
3.3.8. Block an exchange in the situations described in clauses 5.4, 5.5, and 5.6.
4.1. The Service Provider carries out electronic funds exchange operations on the bitmore.io website, with the possible involvement of financial institutions listed on the website.
5.1. An operation is considered initiated after the Service Provider receives the full amount intended for exchange. If only a partial amount is received, the exchange is carried out on the actually received amount; the fee may be revised by the Service Provider.
5.2. An initiated operation may be cancelled by mutual agreement of the Parties.
5.3. An application may be cancelled if funds are not received by the Service Provider within 20 minutes of submission, or if a transfer is made without an application. Funds received later are returned to the sender; all return fees are borne by the Client.
5.4. A significant change in the market rate (≥ 0.2%) relative to the rate fixed in the application is grounds to carry out the exchange at the rate in effect at the time the Service Provider receives the funds.
5.5. A transfer by the Client of an amount differing from that stated is grounds for recalculation based on the actually received amount. If the difference exceeds 10%, the Service Provider has the right to cancel the application and return the funds; return fees are borne by the Client.
5.6. Invalid/erroneous/non-existent details/addresses provided by the Client are grounds for refusing the operation. The Service Provider may perform a reverse transfer; the Client pays the payment system fee and a penalty of 2% of the reverse transfer amount.
5.7.1. Fee (tariff):
5.7.1.1. When the Service Provider purchases cryptocurrency — fixed for 20 minutes after the application is received; after expiry the fee may be recalculated.
5.7.1.2. When the Service Provider sells cryptocurrency — fixed for 1 hour after the application is received; thereafter the fee may be recalculated.
5.7.2. Exchange rate:
5.7.2.1. When the Service Provider purchases cryptocurrency:
— Bitcoin: at the moment funds are credited to the account (after 3 network confirmations);
— Ethereum: at the moment funds are credited to the account (after 33 network confirmations).
5.7.2.2. When the Service Provider sells cryptocurrency — after verification and recalculation of the deposited funds.
5.7.3. Additional:
5.7.3.1. In the event of a funds freeze as a result of an AML review, the current rate and fee at the time of funds unblocking shall apply.
5.7.3.2. Network fees for sending and exchange fees for conversion are borne by the Client.
5.8. Important: fees and exchange rates are fixed exclusively during business hours.
5.9. Business hours: Mon–Fri 10:00–19:00; Sat 10:00–14:00 (Kyiv time).
5.10. Transactions below the following thresholds are not processed and are not subject to automatic return due to technical network and fee limitations:
— 0.0001 BTC; 0.005 ETH; 10 USDT TRC20; 50 USDT ERC20.
5.11. Funds are disbursed within 3 business days.
5.12. Courier delivery (cities without an office). In localities where the Service Provider has no cash desk/office, cash disbursement is made via courier strictly at the Service Provider's location. The courier does not travel to the Client's address. The exact location and time slot are agreed with the Client after the application is confirmed. Changes to location/time are only possible with prior agreement from the Service Provider; for security reasons, the Service Provider may propose an alternative location or reschedule the meeting.
5.13. Counting. The courier does not open or count the package together with the Client. The Client counts the funds independently in a safe place; continuous video recording of the unpacking and counting process is recommended.
5.14. Claims. Claims regarding the amount/quality of banknotes are accepted within 24 hours of disbursement, provided video evidence without edit cuts is available.
5.15. Payments made prior to manager confirmation of the application are considered to be in violation of the regulations. Such payments are subject to return under the rules of section 14: timeframe — up to 48 hours, with deduction of direct costs and, if necessary, compensation of up to 5% (clause 14.4).
6.1. The Service Provider shall not be liable for the Client's losses if: the Client uses the service in violation of the rules; the Client made errors in payment details that resulted in a transfer to a third-party account.
6.2. The Client is solely responsible for the operability and security of their equipment; losses arising from this cause are not compensated by the Service Provider.
6.3. The Service Provider shall not be liable for transfer delays and errors of payment systems and banks.
7.1. It is prohibited to use the service for illegal transfers. A transaction showing signs of fraud may be suspended for investigation and may serve as grounds for criminal prosecution under the laws of the Client's country of residence.
7.2. If funds have not been sent by the Service Provider to the Client's details within 48 hours, the Client has the right to demand termination of the agreement and a refund, provided the transfer has not yet been executed; the refund is made within 48 hours of the demand. Delays not attributable to the Service Provider are outside its liability.
7.3. If funds are not received by the Service Provider within the established timeframe from the date of the application, the agreement is considered terminated by the Service Provider; notification is not required. Funds received later are returned to the Client with deduction of fees.
7.4. Delays attributable to the settlement system are the responsibility of that system; the Service Provider assists within the bounds of the law.
7.5. In the event of falsification of communications or interference with the program code, the application is suspended; funds are transferred under the terms of the Agreement. The Client has the right to terminate the agreement and receive a refund to their own details.
7.6. By using the services, the Client agrees to the Service Provider's limited liability within these rules and the absence of additional guarantees.
7.7. The Client undertakes to comply with the law, not to falsify communications, and not to interfere with the service's operation, providing accurate information.
7.8. The Service Provider shall not be liable for the consequences of an erroneous transfer in the event of incorrect Client details.
7.9. Information about unlawful payments may be transmitted to law enforcement agencies, payment service administrations, and affected users (after the fact of fraud has been confirmed).
7.10. Services are provided only when withdrawing electronic funds from the Client's own wallet. The Client is responsible for the origin of the funds.
7.11. The Service Provider shall not be liable for servicing third parties on behalf of the Client.
7.12. The Service Provider shall not be liable for third parties who may impersonate the Service Provider. All contacts not listed on the website are not the Service Provider's contacts. Transitions to messengers and social networks should only be made from the website. The Service Provider never initiates first contact via messengers without a prior application on the website. In Telegram, always carefully verify the username against the one listed on the website.
7.13. By clicking 'I Agree', the Client confirms acceptance of all rules of the Agreement.
7.14. Confirmation of a transaction when sending funds to the Service Provider's wallet is a screenshot from the payment history clearly showing the time, the Service Provider's wallet address, and the amount.
7.15. If it is impossible to execute the application within 5–60 minutes during business hours for reasons beyond the Service Provider's control (connectivity, insufficient funds, incorrect Client data), crediting occurs within 24 hours or the funds are returned to the Client.
7.16. The Client undertakes to provide identity documents and other information as required by payment systems for processing operations.
7.17. The Client undertakes to provide documents in the event of suspicion of fraud/money laundering.
7.18. The Client undertakes not to interfere with the Service Provider's operations and to provide accurate information.
7.19. In the event of receipt of funds that are subsequently held/seized/confiscated by third parties (payment system, bank, law enforcement, etc.) through no fault of the Service Provider, payment to the Client is made after the Service Provider actually receives those funds. The Client must settle financial losses arising through no fault of the Service Provider within 7 days; otherwise the Service Provider has the right to withhold the Client's funds until settlement.
7.20. It is strictly prohibited to use the service in arbitrage transactions. Upon suspicion, the account is blocked and the application is cancelled with a refund to the sender.
7.21. By accepting the offer, the Client undertakes to follow the instructions on the website, review the regulations, operating schedule, etc. In the event of a breach of their obligations, the Client may not make claims against the Service Provider regarding the quality and timing of service.
8.1. Within 24 hours of the completion of the exchange, the Service Provider provides a service warranty, unless otherwise stipulated.
9.1. In the event of force majeure (natural disasters, military actions, acts of government authorities, terrorist attacks, strikes, and other events beyond reasonable control), the deadlines for fulfilling obligations are postponed for the duration of such circumstances and their consequences; no liability for delay arises during this period.
10.1. The Parties accept this agreement as legally equivalent to a written contract.
10.2. The Agreement may be amended by the Service Provider without prior notice to the Client; amendments take effect upon publication.
11.1. The Service Provider carries out identity verification of the Client for service security and in accordance with anti-money laundering and counter-terrorism financing laws (AML/CTF). The Client agrees to undergo the procedure upon the Service Provider's request.
11.2. The Service Provider may request additional documents regarding identity or a specific transaction (in particular: passport — all pages; address confirmation document — registration certificate/extract/utility bill, etc.).
11.3. For the purpose of combating money laundering and terrorism financing, the Service Provider has the right to:
— suspend transactions for up to 14 days or hold funds until the investigation is complete;
— request a photo/video of the Client with their document;
— request a screenshot/video from the personal account of the sending wallet;
— return assets only to the original details or to others — after a full security check and Client verification;
— request other materials/documents related to the application;
— refuse withdrawal to third-party details;
— process returns within 14 calendar days from the date the Client is notified of the return decision. Upon return, the Client confirms their details; return fees are deducted. In the absence of a Client response within 3 months, the withheld funds are not returned.
11.4. If necessary, the Service Provider has the right to request other documents not directly related to the current transaction within the scope of the investigation.
12.1. Claims are accepted in the form of an email describing the substance of the claim — sent to the contact details listed on the Service Provider's website.
13.1. The Service Provider reserves the right to block funds from exchanges/services on sanctions lists or with a 'high-risk' status (e.g.: Garantex, 1xBit, Primedice, Darknetone, Wasabi Wallet, DuckDice, Doubleway, Bitzlato, etc.; the list may be expanded).
13.2. List of countries whose citizens or residents are not served: Afghanistan, American Samoa, U.S. Virgin Islands, Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, North Korea, Northern Mariana Islands, United States, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, United Kingdom, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar, and temporarily occupied territories of Ukraine.
14.1. The Service Provider has the right to refuse service and refund funds if there is suspicion of a breach of the Rules, AML/CTF policy, applicable legislation, or if the name of the funds sender does not match the Client's name.
14.2. The Service Provider has the right not to provide services if the Client refuses to provide identity verification documents or identity has not been confirmed.
14.3. The Service Provider is obliged to return funds to the same details from which they were received, if it is impossible to fulfil the application within the deadline.
14.4. The Client may request a refund before the transaction is completed. The refund procedure takes up to 48 hours (may be extended) and is carried out in full less the following deductions:
— direct costs (payment system/network fees);
— compensation of up to 5% of the exchange amount for possible losses incurred by the Service Provider (exchange rate changes and other market factors).
14.5. The Client may not request a refund for an already completed application.
14.6. Specialist fees: if specialists are engaged for AML/KYC checks and manual refund processing, a fixed fee of 100–500 USDT is charged (in addition to clause 14.4 where such work is carried out).
14.7. In the event of assets being erroneously sent to another network or to the Service Provider's addresses, the possibility of a refund is determined on a case-by-case basis; the Service Provider has the right to refuse a refund.
14.8. Refund Procedure:
14.8.1. Refunds are processed exclusively upon receipt of a written request from the Customer, sent to the Contractor’s customer support email address as specified on the website.
14.8.2. The refund request must be sent from the email address the Customer provided when submitting the application. Requests sent from other email addresses will not be considered valid and do not constitute grounds for initiating the refund procedure.
14.8.3. Refunds shall be made exclusively to the same payment details (account, wallet address, card, etc.) from which payment for the order was made. Refunds to alternative details are not permitted.
14.8.4. A refund request must include: the request number, the transaction amount, the date the request was created, and the reason for the request. The Service Provider reserves the right to request additional documents to verify the applicant’s identity.
14.8.5. The processing time for a refund request is up to 48 hours from the time of receipt of a duly completed request. In cases requiring additional verification (AML/KYC, identity verification), this period may be extended, in which case the Client will be notified separately.
15.1. The Service Provider has the right to suspend or terminate the provision of services to the Client without prior notice if there is suspicion of a breach of the agreement or if suspicious transactions are detected.
15.2. In the event of service suspension, the Client is notified by email of the reasons and further steps.
15.3. The Service Provider may terminate the provision of services if the Client does not take the necessary steps to resolve the situation within 30 days of notification.
16.1. The Service Provider complies with applicable personal data protection and privacy laws.
16.2. The Client's personal data is used solely for the performance of this Agreement.
16.3. The Service Provider takes the necessary measures to protect the Client's data from unauthorised access, loss, alteration, or disclosure.
16.4. The Client agrees that their personal data may be transferred to third parties if this is necessary for the performance of the Agreement or is required by law.
17.1. The Service Provider shall not be liable for any indirect/incidental/punitive damages (including loss of profit/data/intangible assets) arising from the use or inability to use the services.
17.2. In the event of technical failures/errors, the Service Provider's liability is limited to the amount of the commission received from the Client for the completed transaction.
17.3. The Service Provider shall not be liable for losses caused by the actions of third parties (hacking attacks, fraud, actions of settlement systems).
18.1. All materials published on the Service Provider's website, including texts, graphics, logos, images, and software, are the intellectual property of the Service Provider or its partners and are protected by law.
18.2. Use of the website's materials without the written permission of the Service Provider is prohibited.
18.3. In the event of an intellectual property rights violation, the Service Provider has the right to seek judicial protection of its rights.
19.1. The Service Provider takes the necessary measures to protect the website from unauthorised access, cyberattacks, and other threats.
19.2. The Client undertakes to use only secure devices and networks to access the bitmore.io website.
19.3. If suspicious activity is detected regarding the Client's account, access may be suspended pending investigation.
20.1. The Client bears full responsibility for the accuracy and reliability of the data provided for executing transactions.
20.2. In the event of incorrect data, the Service Provider shall not be liable for delays, errors, or losses arising from such data.
20.3. The Service Provider has the right to suspend execution of an application until correct data is received.
21.1. The Service Provider reserves the right to amend the terms of this agreement at any time.
21.2. Amendments take effect upon their publication on the bitmore.io website.
21.3. Continued use of the services after amendments are made constitutes the Client's acceptance of the new terms.
22. Amending the details in an order
22.1. Changes to the details of an existing order may only be made subject to the Client passing multi-factor authentication.
22.2. To make changes to the details of the request, the Client and the Contractor must follow the procedure below:
22.2.1. The Client sends a clearly worded request to change the details from the email address (or other account/contact method) provided by them when creating the request
22.2.2. The Contractor shall send a separate message to the email address (or other account/contact channel) specified by the Client in the application, requesting confirmation of the request to change the details.
22.2.3. The Client shall reply by confirming the request to change their details from the same email address (or other account/contact method).
22.3. Changes to details shall only be made after the successful completion of all stages of authentication provided for in clause 22.2 of these Rules. Until confirmation is received, the application shall be processed using the original details or shall be suspended.
22.4. The Contractor is entitled to refuse to change the details if any of the authentication stages have not been completed, there are reasonable grounds to suspect unauthorised access to the Client’s account, or the request contravenes the requirements of the AML/CTF policy or applicable legislation.
22.5. The Contractor shall not be liable for the consequences of executing a request using the original details if the Client has not initiated or completed the procedure for changing the details in accordance with this section.