Dear colleagues and partners!
Please note: Bitmore does not accept payment in messengers. Payment is made strictly through an application on the website.
For consultation you can write to the operator via the link.
However, to submit an application the operator will direct you to the website in any case.
1.1. This Policy sets out the key principles and procedures followed by the bitmore.io service (hereinafter referred to as the “Service”) to prevent the Service from being used for the laundering of criminally obtained proceeds, the financing of terrorism, fraud, the circumvention of sanctions, or the conduct of other unlawful transactions.
1.2. The Service applies a risk-based approach to verifying transactions, User data, the source of funds, and other circumstances relevant to deciding whether to execute, suspend, refuse to provide a service, or refund funds.
1.3. By using the Service, the User confirms that they have read this Policy and agree to its terms.
2.1. The User undertakes to provide the Service with accurate, up-to-date and complete information necessary for the creation and execution of a request.
2.2. The sender and recipient of funds, digital assets or other payments under an order must, as a rule, be the same person. Conducting transactions on behalf of third parties may be restricted or prohibited unless expressly agreed by the Service and permitted by internal compliance control procedures.
2.3. The user is prohibited from:
use inaccurate, forged, stolen or invalid documents or data;
use anonymous or concealed methods to access the Service, including anonymous proxy servers, VPNs, TOR, other anonymous internet connections or technical means of concealing data, with the aim of circumventing checks, restrictions or internal rules;
use the Service to carry out illegal activities, including fraud, money laundering, terrorist financing, circumvention of sanctions or other unlawful activities.
2.4. The Service reserves the right to request additional information or documents if this is necessary to verify the application, identify the User, determine the source of funds, or assess the risk associated with the transaction.
3.1. To verify transactions, the Service may use internal and/or external monitoring tools, including AML/KYT analytical systems, blockchain transaction analysis tools, systems for detecting suspicious activity, and other available sources of information.
3.2. As part of such verification, a Risk Score may be applied — a summary risk indicator generated on the basis of automated analysis of the transaction, address, wallet, counterparty, asset flow, behavioural factors, jurisdiction, sanctions matches and other relevant parameters.
3.3. The AML/KYT check may also take into account specific risk categories, including, but not limited to:
Darknet;
Scam;
Stolen Funds;
Fraud;
Mixer / Tumbling Services;
Sanctions;
Ransomware;
Terrorism Financing;
Illicit Exchange;
High-Risk Jurisdiction;
Suspicious Activity;
иные категории, формируемые соответствующими аналитическими системами или вытекающие из характера операции.
3.4. Risk Score, категории риска, метки аналитических систем, а также иные автоматизированные сигналы являются лишь частью комплексной оценки операции и не означают автоматического и безусловного выполнения, приостановления, блокировки, отказа либо возврата средств.
3.5. Решение по заявке принимается Сервисом индивидуально с учетом всех имеющихся обстоятельств конкретного случая. Даже относительно низкий Risk Score либо отсутствие отдельных высокорисковых категорий не исключает возможности дополнительной проверки, если этого требуют обстоятельства операции.
3.6. Сервис не публикует и не гарантирует заранее фиксированные пороговые значения Risk Score, поскольку такие критерии являются частью внутренних процедур риск-контроля и могут зависеть от совокупности факторов конкретного кейса.
4.1. As part of its Know Your Customer (KYC) policy, the Service is entitled to request from the User documents and/or information necessary to verify their identity, payment details, ownership of the wallet, the source of funds, and to verify the legality of the transaction.
4.2. The list of documents and/or information that may be requested includes, in particular:
a passport, ID card or other form of identification;
a selfie or photograph of the User holding the document;
proof of address;
proof of ownership of a bank account, card, e-wallet or crypto wallet;
screenshots from an exchange, wallet, payment system or other service;
other documents or explanations reasonably requested by the Service as part of the verification process.
4.3. The Service is entitled to initiate a KYC check if:
the User’s application or behaviour raises suspicion;
the transaction has been flagged by monitoring systems as requiring further verification;
there are doubts as to the accuracy of the information provided;
this is required by internal procedures, counterparties, payment partners or applicable legislation;
there are other valid grounds for conducting a verification.
4.3.1. The Service reserves the right to impose restrictions on transactions, the scope of available services, the procedure for processing requests and the list of required documents, depending on the User’s identification level, jurisdiction, country of origin of funds, nature of the transaction and other risk factors.
4.4. The User undertakes to provide the requested documents or information within the timeframe specified in the Service’s request. Unless a different timeframe is specified separately, such documents and/or information must be provided within 7 (seven) working days of receiving the relevant request.
4.5. Failure by the User to provide the documents or information requested as part of the KYC verification may constitute grounds for refusing to process the request, returning funds in accordance with this Policy, terminating the service, or taking other measures in accordance with the Service’s internal procedures and/or legal requirements.
4.6. The Service is entitled to verify personal and any other information received from the User by all available lawful means, including the use of external and internal databases, analytical tools, sanctions lists, verification services and other sources of information available to the Service in the course of its activities.
5.1. Where necessary, the Service is entitled to request documents and/or explanations from the User to verify the source of funds or digital assets (Source of Funds, SoF).
5.2. An SoF verification may be initiated, in particular, in the following cases:
transactions involving an increased risk;
the presence of suspicious AML/KYT flags or categories;
transactions of an unusual nature;
inconsistencies between the User’s profile and the nature of the transaction;
requests from compliance partners, payment partners or regulatory authorities;
other valid grounds.
5.3. Documents that may be requested for a SoF verification include, but are not limited to:
bank statements;
proof of income or salary;
tax returns;
property sale and purchase agreements;
service contracts, invoices, and certificates;
documents confirming the receipt of an inheritance, gift, loan, dividends, etc.;
transaction history from an exchange, wallet or other service;
screenshots, receipts, transaction confirmations;
other documents or explanations that allow the source of the funds to be reasonably established.
5.4. The list of documents required for the SoF check is determined on a case-by-case basis, depending on the circumstances of the specific application.
6.1. The Service is entitled to temporarily suspend the processing of a request, restrict access to the User’s account (if any), and hold funds/digital assets for a period objectively necessary to carry out checks and make a decision within the framework of AML / KYC / KYT / SoF procedures.
6.2. Such measures may be applied, in particular, in the following cases:
the detection of signs of a breach of this Policy or the User Agreement;
the triggering of risk monitoring systems;
the need to carry out a KYC or SoF check;
if the total value of transactions in requests created by the User over the last 30 (thirty) calendar days exceeds an amount equivalent to 10,000 (ten thousand) USD; in such a case, the Service is entitled to initiate an additional AML / KYC / KYT / SoF checks, temporarily suspend the execution of the request and/or request documents and information necessary to continue the service;
the detection of signs of fraud, circumvention of sanctions, suspicious activity or other illegal actions;
receipt of a request from authorised bodies or the Service’s partners;
the existence of other reasonable grounds for additional verification.
6.3. The suspension of a request or the withholding of funds does not constitute an unconditional refusal of service and is applied for the purposes of verifying the transaction, protecting the User, the Service and its partners, and meeting compliance control requirements.
6.4. If the verification results indicate that the transaction cannot be processed, the Service shall decide to refuse service, refund the funds, terminate the User’s service and/or take other actions provided for in this Policy, the User Agreement and applicable legislation.
7.1. Refunds of funds/digital assets shall be made in the following cases:
The request cannot be processed;
The User has not passed or has refused to undergo the necessary verification;
the documents or explanations provided do not dispel the Service’s reasonable doubts;
the transaction contravenes this Policy, the User Agreement or internal compliance control procedures;
the refund is permissible and feasible from a technical, legal and operational point of view.
7.2. Refunds are generally processed to the same account details / wallet / source from which the funds or digital assets were received, unless the Service specifies otherwise, taking into account the circumstances of the case, security requirements, technical feasibility or legislation.
7.3. Prior to processing a refund, the Service is entitled to carry out the necessary checks and request from the User documents or information confirming their entitlement to a refund and the ownership of the relevant details.
7.4. The timeframe for a refund is determined on a case-by-case basis and depends, in particular, on:
the completion of the necessary AML/KYC/KYT/SoF checks;
the completeness and accuracy of the documents provided by the User;
the technical characteristics of the blockchain network, payment system or banking channels;
the need to interact with third parties;
other circumstances relating to the specific application.
7.5. Upon return, the Service is entitled to withhold:
blockchain network fees;
fees charged by payment systems, banks, liquidity providers or other third parties;
other expenses actually incurred and supported by documentation or operational records in connection with the processing of the application, verification or refund, if any.
7.6. The Service does not guarantee that funds will be returned in the exact amount or within the timeframe expected by the User if this is affected by external factors, network fees, exchange rate fluctuations, technical aspects of the network or legal restrictions.
8.1. In standard mode, applications are processed by the Service within the timeframes specified in the Service’s operating regulations and current technical specifications.
8.2. If an application is subject to additional AML / KYC / KYT / SoF checks, the processing time may be extended by the period objectively necessary to:
receiving and analysing documents;
conducting internal and/or external audits;
verifying information;
liaising with counterparties, service providers, analytical services or authorised bodies.
8.3. The Service does not set standard or guaranteed timeframes for all AML/KYC/SoF cases, as the duration of the verification process depends on the specific circumstances, the complexity of the case, the nature of the transaction, and the speed with which the User provides the requested information.
8.4. If documents or clarifications are required from the User, the verification period is calculated taking into account the time required for the User to provide complete and accurate information.
9.1. As part of AML/KYC/KYT/SoF procedures, the Service may collect, process, store and use the User’s personal data, as well as information regarding their applications, transactions, account details, documents, technical connection data, log files, the results of analytical checks and related information.
9.2. Personal data and related information are processed for the following purposes:
to verify the User’s identity;
to verify requests and transactions;
to prevent fraud, money laundering, terrorist financing and the circumvention of sanctions;
to comply with the Service’s internal procedures;
protecting the rights and legitimate interests of the Service, the User and third parties;
complying with legal requirements and lawful requests from authorised bodies.
9.3. Data may be stored for the period necessary to achieve the purposes of its processing, to comply with compliance procedures, to resolve disputes, to process refunds, to protect the interests of the Service, and for the periods prescribed by applicable law or objectively necessary given the nature of the legal relationship.
9.4. As part of AML / KYC / KYT / SoF procedures, the Service is entitled to transfer the User’s data to third parties to the extent necessary to achieve the aforementioned purposes, in particular:
suppliers of KYC/AML/KYT solutions and analytical services;
payment partners, banks, and liquidity providers;
providers of technical, legal, audit or compliance support;
counterparties, where necessary for the verification or processing of an application;
law enforcement, regulatory, judicial or other authorised bodies — in the cases and in the manner provided for by law or upon a justified request.
9.5. The Service takes reasonable organisational and technical measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
10.1. The Service reserves the right to refuse to provide further services to the User, to terminate the processing of a request, to restrict access to services, to initiate a refund, or to take other measures in the event that:
there are indications of money laundering, terrorist financing, fraud or other illegal activities;
there are reasonable grounds to suspect that documents or information are forged, invalid or inaccurate;
the information provided by the User is incomplete, contradictory or fails to dispel reasonable doubts;
attempts to circumvent internal restrictions, sanctions, verification rules or the Service’s technical security measures have been detected;
actions capable of causing harm to the Service, its partners, infrastructure or other users have been detected;
there are other grounds provided for in this Policy, the User Agreement or applicable legislation.
10.2. In cases provided for by law or where there is a legitimate need, the Service may disclose the information it holds about the User, their documents, transactions and other related information to the relevant authorised authorities.
11.1. The Service adheres to a sanctions policy and takes measures to prevent the use of the Service’s services by persons subject to sanctions, persons associated with sanctioned individuals, organisations or jurisdictions, or those capable of using the Service to circumvent sanctions restrictions.
11.2. As part of its sanctions control, the Service may verify Users, counterparties, details, addresses, wallets and transactions against public, commercial and specialised lists, databases and sanctions lists, including, but not limited to:
United Nations Sanctions;
OFAC / SDN;
EU Financial Sanctions;
UK Financial Sanctions;
Australian Sanctions;
Switzerland SECO;
INTERPOL;
Canadian Sanctions Lists;
and other relevant lists.
11.3. The Service reserves the right to refuse to provide services, suspend the processing of a request, or take other measures if the transaction, the User, their jurisdiction, details, or associated persons/entities are directly or indirectly linked to sanctioned activities or give rise to reasonable sanctions risks.
11.4. The Service reserves the right to independently determine and update the list of jurisdictions, citizens, residents or categories of persons for whom service is restricted or unavailable, taking into account internal rules, sanctions requirements, risk policies and changes in the regulatory environment.
11.5. The Service does not provide services to, or reserves the right to refuse service to, Users associated with restricted and/or high-risk jurisdictions, including citizens, residents, and persons located within such jurisdictions, as well as persons using details, payment instruments, infrastructure or other indicators of a connection with such jurisdictions.
Such jurisdictions include, in particular: Afghanistan, American Samoa, the United States, the US Virgin Islands, Guam, Iran, Yemen, Libya, the State of Palestine, Puerto Rico, Somalia, the Democratic People’s Republic of Korea (DPRK), the Northern Mariana Islands, Syria, the Russian Federation, the Republic of Belarus, the Republic of Sudan, South Sudan, Transnistria, the temporarily occupied territories of Ukraine, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, Canada, the United Kingdom, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar, as well as other jurisdictions where service provision is restricted by the Service’s internal policies, sanctions requirements, counterparty requirements or applicable legislation.
The Service reserves the right to amend, supplement and update the list of such jurisdictions at any time without prior individual notice to the User.
12.1. The Service reserves the right to amend this Policy at any time without prior individual notice to the User. The current version of the Policy is published on the Service’s website.
12.2. If any provision of this Policy is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
12.3. For all matters not covered by this Policy, the Service shall be governed by the User Agreement, internal compliance control procedures and applicable law.